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Unfortunately, we can only accept payments from the bank account consistent with that of the agreement name. If you wish to pay from a different bank account, please contact our collections team on 020 3355 0051 ,  020 339 339 37 Option 3. We may be required to undertake additional due diligence and other checks as required by law if we are able to accept a different payment source. 

To request a settlement figure please call our main line on 020 3355 0051 or 020 339 339 37 and press option 4. or email our settlements department Settlements@jbrcapital.com (Please provide your agreement number when contacting us) 

If you are regulated agreement, you have a right to tell us if you want to end your agreement using the voluntary termination option at any time, although you must confirm this in writing clearly stating that you want to use the voluntary termination option.  If you have not paid off 50% of the debt, under the CCA you can still use Voluntary Termination, but will be liable for that difference – half the total amount under the agreement includes the balloon payment. For further information, please call our collections team on 020 3355 0051 ,  020 339 339 37 Option 3 who can work with you and take you through the process. 

If you hold an unregulated agreement with you, there is no right to voluntary terminate your agreement and you would need to early settle – please see above further information in respect of settlements. 

The type of tracker on each of the vehicles financed by us will vary depending on several factors. The tracker is provided as part of our asset security and at the end of your agreement is deactivated by us – if you would like to continue usage of a tracker after the end of your agreement, please contact us as we may be able to arrange this. 

If your vehicle gets damaged:  

Please contact your insurance to advise, as well as provide JBR Capital with your insurer’s details. You would be liable to carry on making payments until the vehicle is fixed or insurance pays out. 

 If your vehicle is stolen, please contact your local police station and obtain a crime reference number. Please call our collections team on 020 3355 0051 ,  020 339 339 37 Option 3 as soon as possible, we would need the below: 

• Your agreement numbers. 
• When the vehicle got stolen 

• Time (or rough idea) of when the vehicle got stolen. 
• Crime reference number 
• Insurance company details 

For out of JBR Capital working hours, please contact our tracker provider Global Telemetrics on 01530 275 920, and provide the following details: 

• When the vehicle got stolen 

• Time (or rough idea) of when the vehicle got stolen. 
• Registration number of the vehicle 
• Crime reference number