What we can help you with today?

How do I contact you?

You can contact us via the telephone on numbers: 020 3355 0051, 020 3393 3937, by sending us an email: info@jbrcapital.com or via our Live chat on the website jbrcapital.com

Can a third party make the repayments for me, or as a corporate borrower, can I pay from a personal bank account?

Unfortunately, we can only accept payments from the bank account consistent with that of the agreement name. If you wish to pay from a different bank account, please contact our collections team on 020 3355 0051 ,  020 339 339 37 Option 3. We may be required to undertake additional due diligence and other checks as required by law if we are able to accept a different payment source. 

I would like to request a settlement figure?

To request a settlement figure please call our main line on 020 3355 0051 or 020 339 339 37 and press option 4. or email our settlements department Settlements@jbrcapital.com (Please provide your agreement number when contacting us) 

How do I voluntary terminate my agreement?

If you are regulated agreement, you have a right to tell us if you want to end your agreement using the voluntary termination option at any time, although you must confirm this in writing clearly stating that you want to use the voluntary termination option.  If you have not paid off 50% of the debt, under the CCA you can still use Voluntary Termination, but will be liable for that difference – half the total amount under the agreement includes the balloon payment. For further information, please call our collections team on 020 3355 0051 ,  020 339 339 37 Option 3 who can work with you and take you through the process. 

If you hold an unregulated agreement with you, there is no right to voluntary terminate your agreement and you would need to early settle – please see above further information in respect of settlements. 

What kind of tracker is fitted on the vehicle?

The type of tracker on each of the vehicles financed by us will vary depending on several factors. The tracker is provided as part of our asset security and at the end of your agreement is deactivated by us – if you would like to continue usage of a tracker after the end of your agreement, please contact us as we may be able to arrange this. 

What if my vehicle is damaged or stolen?

If your vehicle gets damaged:  

Please contact your insurance to advise, as well as provide JBR Capital with your insurer’s details. You would be liable to carry on making payments until the vehicle is fixed or insurance pays out. 

 If your vehicle is stolen, please contact your local police station and obtain a crime reference number. Please call our collections team on 020 3355 0051 ,  020 339 339 37 Option 3 as soon as possible, we would need the below: 

  • Your agreement numbers. 
  • When the vehicle got stolen 
  • Time (or rough idea) of when the vehicle got stolen. 
  • Crime reference number 
  • Insurance company details 

For out of JBR Capital working hours, please contact our tracker provider Global Telemetrics on 01530 275 920, and provide the following details: 

  • When the vehicle got stolen 
  • Time (or rough idea) of when the vehicle got stolen. 
  • Registration number of the vehicle 
  • Crime reference number 

I have received a Notice of Sums in Arrears from you even though I have agreed a payment plan. What should I do?

If you are currently in a payment plan or have previously taken a payment deferral with us and since received a Notice of Sums in Arrears, please do not worry – the payment plan is a concession to your agreement which does not override the need for us to send these regulatory notices by law to keep you up to date with the current status of your agreement. So long are you are maintaining your regular monthly payments, or operating in line with the concession/payment plan we have provided you, you don’t need to take any action.

Can I change payment method?

Once you sign a contract with JBR you agree to pay all Basic Rentals by direct debit unless we have agreed otherwise. If you stop paying the Basic Rentals by direct debit and pay by some other method, then you shall pay us an administration fee which could be found in your contract under terms and conditionsPayments. 

Can I swap my agreement for another vehicle?

Unfortunately, each of our Agreements are bespoke to the vehicle so we would not normally be able to swap the vehicle. Should you wish to change your vehicle, please contact your usual broker or, if you do not have a broker, please contact our Direct Sales Team on 020 3355 0051 or 020 339 339 37 and press option 1. who would be delighted to assist. 

How can I make additional payment? Can I make a lump sum payment?

You are more than welcome to make additional payments towards the agreement, there may be some charges, depending on how much you pay and the type of agreement you hold with us, please refer to our terms and conditions in your contract- section 2- Payments. Or give us a call to discuss. Lump sum/ additional payments would have to be done by bank transfer. 

Can I change my direct debit date?

We are happy to change payment days to align with your financial needs. There is a daily interest charge on the number of days you move. Please email us to info@jbrcapital.com or call to advise how many days you would like to move your payment, and we will advise you how much that costs.  

How do I know JBR Capital is contacting me?

Our two main landline numbers are 020 3355 0051 , 020 339 339 37, but each colleague in the business has their own direct lines, if you do not trust the number calling you, please call us on the numbers above, or alternatively check our website to contact our colleagues directly (Our team- Individual colleagues have their email addresses and contact numbers under their pictures) 

Can I settle my agreement early?

Yes, you can. Please contact our Settlements department to obtain a settlement figure which would have an expiry date, if the settlement figure expires before you are able to settle the agreement, a new one would have to be produced. To request a settlement figure please call our main line on 020 3355 0051 or 020 339 339 37 and press option 4. or email our settlements department Settlements@jbrcapital.com (Please provide your agreement number when contacting us) 

What should I do if I cannot make monthly payment?

If you are worried about your monthly instalments, please contact our collections team on 020 3355 0051 ,  020 339 339 37 Option 3. or send an email to Collections@jbrcapital.com (Please provide your agreement number when contacting us) 

Can I put a personalised plate on the vehicle?

If you’ve changed your registration plates, you need to let us know right away so that we can update our records. Please contact us.

Whilst we hope to have covered your question above, there may be times when you need a more personalised or specialised answer than on our website.  Please do call us on 020 3355 0051.  We will be able to help with your query or direct you to the right specialist who can help.

If you have any questions or require further information on any of our policies or procedures, please send us an email at compliance@jbrcapital.com.

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TERMS AND CONDITIONS

By using this website you agree to be legally bound by these terms and conditions.

Privacy Policy

This Notice sets out how your personal information will be used by JBR Capital Ltd and/or the JBR Capital Group.

FAIR TREATMENT MANIFESTO

How JBR Capital is fully committed to responsible and fair lending

FLA Lending Code

This Code is for customers who have taken out, or where appropriate are considering taking out, a consumer credit loan or second charge mortgage with an FLA member.

VULNERABLE CUSTOMER POLICY

JBR Capital want all our customers and prospective customers to have access to our products and services in the easiest way possible for them.

COMPLAINTS PROCEDURE

This Complaints Procedure sets out the procedures operated by JBR Capital in order to ensure it fully complies with the relevant sections of the FCA Handbook as it relates to the activities of identifying, resolving, recording and reporting of complaints…

CORONAVIRUS SUPPORT

We are providing forbearance to customers who have been financially impacted by Covid-19 and this document intends to offer answers to some of the most frequently asked Payment Holiday questions.

Request an Early Settlement

Send us a settlement enquiry and one of our experienced representatives will get back to you with a tailored solution that meets your unique requirements.