At JBR Capital, we are responsible lenders (regulated by the Financial Conduct Authority) and we are absolutely committed to giving our customers a fair deal. Here’s our Fair Treatment Manifesto:
FCA principles of Treating Customers Fairly

  • Any potential customer of JBR Capital should feel confident that they are dealing with a company where the fair treatment of customers is central to our corporate culture.
  • The products and services we provide are designed to meet the needs of identified consumer groups that are targeted appropriately.
  • You will be provided with clear information and you will be kept appropriately informed before, during and after the point of sale.
  • Where customers receive advice, we will ensure the advice is suitable and takes into account your personal circumstances.
  • Customers of JBR Capital will be provided with services that perform as they have been led to expect.
  • Customers of JBR Capital will not face unreasonable post-sale barriers to changing products, switching providers, submitting a claim or making a complaint.

Making a Complaint

Outstanding customer service is at the heart of everything we do. But that doesn’t mean we get it right every time. If our service doesn’t live up to your expectations, or if you think something has gone wrong, tell us and we’ll fix it. Please head to our Complaints.